Vol. 12 No. 1 (2025): Reforming Social and Political Issues
Authors:
Sukron Makmun - Administrasi Negara Universitas Jember
Agus Suharsono - Administrasi Negara Universitas Jember
Rohim - Administrasi Negara STIA Pembangunan
MZ Muttaqin - Universitas Cendrawasih
(makmunjaya@unej.ac.id1)
DOI: https://doi.org/10.19184/e-sospol.v12i1.53716
Article Info
Publish Date
25 June 2025
Abstract:
The development of digital technology has brought significant changes in various aspects of life, including public services. In the digital era, people demand faster, transparent, and more efficient services. This encourages the government to transform public services by utilizing information and communication technology (ICT). This Transformation of manual systems into digital ones also improves business processes, increases accountability, and ensures community involvement in policymaking. This study uses a qualitative method with a case study approach. The researcher collects data through observation, data analysis, literacy studies, and/or literature review studies. Implementing public policies using smart cities with an e-government system in Indonesia still faces various multidimensional obstacles. The main problems identified include digital access disparity, limited network infrastructure, large implementation budgets, lack of public understanding, linguistic and technical competence barriers, cybersecurity issues, and rejection of digital Transformation.
Keywords:Public Service Transformation, Smart City, E-Government
Pages: 54-65
